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So much talk about choosing the right repair shop, what to look for and how a repair shop or a mechanic should treat their customers, it is only fair to mention that there is a proper code of conduct or etiquette for the consumer. It is not against the law to refuse service to a difficult customer with poor manners.
With that being said, we need to talk about proper consumer etiquette when dealing with the repair shop. If you want to do business with a competent mechanic or engine repair shop, what makes you think they want to do business with a difficult and rude person?
Understanding that an engine failure is frustrating and inconvenient and usually waiting for a tow truck can be maddening, it is no more fair for you to enter a business with a bad attitude than it is to be treated poorly as a consumer. The shop is there to help you. I would be upset if I thought I may need a used engine. I would not enter a business with a bad attitude problem at them or radiate any anger at the person helping you.
If I am expected to greet a customer in a pleasant manner, it is reasonable that the consumer have a reasonable attitude also. One can be upset, but realistically speaking, since you may not be the only customer, it may take a short while to unload your car and get a checkout on it. It might be a good time to have a cup of coffee and relax. Sometimes the problem can be diagnosed right away and sometimes it takes a short while to find what is wrong.
When ever a car and customer showed up at my shop we would make up an invoice and have the customer sign it. In Florida there is a disclaimer on the invoice that asks you to choose: if you want an estimate, if you don’t want an estimate, or, repairs can be made if the cost does not exceed X amount of $$$. Check, ‘you want an estimate’.
Courtesy and good manners beget courtesy and good manners.
If it turns out your engine is shot, calling GotEngines.com is a refreshing outfit to call. The professionals that answer the phone are trained to be soothing and empathic to your situation. They will talk to you and help make a decision on whether to purchase a used engine, a rebuilt engine or a new engine.
If time permits, reading the GotEngines.com Blog is full of answers that can help you gather more information on what engine to choose and why your engine failed and how to make sure it won’t happen again.
