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It is an old mechanics joke. When a potential customer calls and says “my car stopped moving I think it is the engine, it is leaking engine oil how much will it cost”? What can you say if you can’t examine the car? How can you convince your potential client to have the car towed to your shop for an exam without quoting a price or possible price?

Realistically speaking, lets say you thought you had a brain tumor, would you call the doctor and ask how much it would cost to remove it? Of course not, you know the drill, make an appointment and have it diagnosed. Well what makes you think an engine mechanic can diagnose your problem during a phone call and quote an accurate price?

As far as my shop was concerned, we would talk with our potential customer to make sure they were qualified consumers. Ask a few questions like is the check engine light on, did it make any noises, etc. Then we would offer free towing, within a 15 mile radius and a free diagnosis. No obligation to pay for either service if the vehicle is not fixed at our shop. You have to be confident as a business owner to make an offer like that.

Gaining a potential customers confidence is most of the battle. When I would get a call like that, about the only thing I would say pertaining the problem was that since the fluid leaked out, it would stop it from moving. Possibly you don’t have a engine problem, just a leak. But it does not sound good.

The big thing for me was not to create an unreal expectation just to have a customer let me tow the car in. That is always a problem when you use the type of tactics that build unreal expectations on cost and, what may be wrong with the vehicle just to get it towed to your shop.

First off, after the car arrives we would asap start the diagnosis process by hooking up our Modis scanner. Half the time it was a simple problem we could fix in an expedient manner and send the customer on their way.

Many times the engine was bad and needed a replacement engine. If our customer requested a good used low mileage engine than we called GotEngines.com. We could trust that what we bought from them was pre tested, low mileage and guaranteed.

The point is that a qualified engine shop will always handle a situation in a similar manner. If not, call another shop.

Use your common sense to make a decision. Read our GotEngines.com Blog for more information on choosing the right shop to use over the phone..there is also a bunch of information on the blog on perhaps preventing yourself from experiencing frustrating and inconvenient, not mention possibly expensive engine problems.